How long does it take to process an order?
Next Business Day and Second Business Day orders received before 2 PM Eastern Time, Monday through Friday, ship the same day. Orders received after 2 PM Eastern Time ship the next business day. Ground orders received before 2 PM EST typically ship the same day but occasionally ship the next business day. Orders are not shipped nor delivered on Saturday or Sunday. Orders are not picked up nor delivered by our carriers on six U.S. national holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
AVAILABLE SHIPPING METHODS AND COSTS
Standard Ground shipping is free to the lower 48 states. Standard Ground from our Michigan facility to most of the continental U.S. takes 2-3 business days. Delivery to the west coast states such as Washington, California, Oregon, and Nevada typically takes 4 business days.
Shipping to Alaska and Hawaii is available for a flat fee of $45 per order.
Shipping is usually via FedEx except for lightweight packages, which normally travel USPS.
Second Business Day service is available for just $35 to anywhere in the continental U.S. This rate covers your entire order, regardless of size. With Second Business Day service, if your order is submitted by 2 PM Eastern Time, Monday through Friday, the order ships that same day, and you receive it two business days later. For example, an order placed Monday before 2 PM would be received Wednesday. Any order placed after 2 PM on a Thursday would ship on Friday and arrive on Tuesday.
Next Business Day service (one business day) is available for $45 to anywhere in the continental U.S. This rate covers your entire order, regardless of size. With Next Day service, if your order is submitted by 2 PM Eastern Time, Monday through Friday, the order ships that same day and you receive your order the next business day. For example, an order placed Monday before 2 PM would be received Tuesday. Any order placed after 2 PM on a Friday would ship on Monday and arrive on Tuesday.
|If you select SECOND BUSINESS DAY:|
Before 2 PM
Eastern Time On:
|You Can Expect |
Your Package On:
|If you select NEXT BUSINESS DAY:|
Before 2 PM
|You Can Expect |
Your Package On:
International shipping to Canada is available on all purchases at the most competitive rates in the industry, and we ship to other countries as well.
Orders shipped to an international address will be carried by USPS International or FedEx International service. You will have the option to select your choice of an international carrier at checkout. Most orders shipped via FedEx International will be received within 4 - 7 business days of the shipping date. Orders shipped via USPS International are typically received within 10-14 business days of shipping. Because packages must pass through U.S. customs and customs clearance in your country, we cannot predict exact delivery time frames on international shipments.
Please note that only the shipping fee will be charged at checkout. Your country may also require the carrier to collect duties and taxes at the time of delivery. Because duties and taxes are imposed by your country, we cannot predict what those costs may be for your product and address. All duties and taxes owed are the responsibility of the purchaser.
Please note that FedEx International shipments to Canada will also be subject to a FedEx brokerage fee based on the total customs declared value of the shipment. This surcharge is in addition to any duties or taxes that may be assessed by the Canadian government.
Prices shown on the Stardust Memorials website are in U.S. dollars. International orders are charged in US Dollars to the purchaser's credit card. The purchaser's bank or credit card company then converts the total into the purchaser's currency at the current exchange rate.
FREQUENTLY ASKED SHIPPING QUESTIONS
Post Office Boxes & APO/FPO Shipments
In the case of shipments to P.O. boxes and APO/FPO address, USPS ship methods are always used.
What If No One is at Home at the Time of Delivery?
Small packages shipped using USPS services will be delivered to the mailbox. Larger packages shipped via FedEx or UPS will be left at the door if no one is home at the time of delivery. Signature is not required.
Can I Place an Order and Have it Delivered Elsewhere?
Yes, you can. On checkout, you will have the option of having your order billed to one address and shipped to a different address.
If we are provided with an incorrect shipping address, the package will need to be re-routed to the correct address. This will cause a delay. Please be careful to put the correct and complete address in the shipping information section at checkout to avoid this situation.
Stardust Memorials, LLC cannot be responsible for packages that are delayed or cannot be delivered due to an incorrect address, acts of God (such as weather), a mistake by FedEx, UPS, or USPS, or other such circumstances that are beyond our control.