We want every Stardust Memorials customer to feel they’ve made the right choice of an urn or memorial product for a loved one. We want you to feel satisfied when the product arrives -- that the item is even better than you expected.
OUR RETURNS POLICY
Stardust Memorials takes pride in providing outstanding service to our customers -- including a 100% Satisfaction Guarantee and a generous Returns Policy.
Most companies will refund or replace a product that is damaged or defective. Of course we do that.
Some companies will take your product back just because you changed your mind. We do that too.
You can make a purchase from Stardust Memorials knowing that we will take back any product for any reason within 90 days of the purchase.
The only exceptions to our returns policy are that we cannot take back an item that has had any ashes placed in it or an item that has been personalized with direct engraving.
Stardust Memorials will provide a full product refund -- however, if you chose an expedited ship option and received that service from FedEx as promised, we cannot refund the cost of that service.
HOW TO RETURN AN ITEM (IN TWO STEPS)
Step 1: Get a Returns Number
Each return to Stardust Memorials needs a returns number assigned to it so that we can track and handle it correctly. This number is called an RMA number. You have two ways that you can request an RMA number.
• Send an email to Stardust Memorials at firstname.lastname@example.org. Don’t forget to tell us your name and the product you want to return.
• Call us at (888) 872-0228.
We will issue you an RMA number and all you need to do is to simply include that RMA number on the outside of the box or inside on a slip of paper.
2. Send the Product Back
You can drop your returns package at any FedEx, UPS, or USPS location.
The package will come back to Stardust Memorials where we will inspect it and work with you to find out what you would like to do. We can issue a refund for the product and/or send you a replacement product according to your wishes.