Accessibility Policy

Stardust Memorials, LLC ("Stardust Memorials") is committed to making our website, stardust-memorials.com, accessible to everyone, including people with disabilities. We know that choosing a memorial for a loved one is a deeply personal task, and we want every visitor to be able to browse, ask questions, and order with ease.

Our Standard

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more usable for people who are blind or have low vision, are deaf or hard of hearing, have limited mobility, or have cognitive disabilities.

What We Are Doing

Accessibility is an ongoing effort. Our current measures include:

  • An accessibility audit and remediation of our website, completed in October 2026, covering our home, category, product, cart, account, and content pages.
  • Ongoing monthly accessibility reviews, using automated testing tools together with manual keyboard and screen reader testing.
  • Keyboard-accessible navigation and menus, visible focus indicators, text alternatives for images, labeled forms, and support for browser zoom.
  • Training our customer care team to help customers who would like to shop or place an order by phone or email.

Known Limitations

While we work to make every part of our website accessible, some content may not yet fully meet our standard:

  • Third-party content. Some features are provided by other companies, such as payment options, customer reviews, and embedded videos. We do not control this content, but we choose partners with accessibility in mind and report issues to them when we find them.
  • Older content. Some older blog articles, images, and documents were created before our current review process was implemented. We are making an ongoing effort to ensure that these items are updated to meet WCAG 2.2 Level AA standards. 

If you have trouble with any part of our website, our team will gladly help you find information or complete your order another way.

Contact Us

We welcome your feedback. If you have difficulty using our website, or have suggestions on how we can improve its accessibility, please contact us:

We aim to respond to accessibility feedback within 5 business days.

This statement was last reviewed on 10/29/2026, and we review it regularly as part of our ongoing accessibility work.

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